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Shift Requirements:
Days, Evenings and Weekends
(approx. 13 hrs. per week)
Tasks/Responsibilities:
- On-going daily operation of the Guest Services Centre
- Answering customer inquiries on the telephone and in-person
- Directing all incoming telephone calls to the appropriate party
- Opening/closing announcements, handling mall pages as required
- Handling customer inquiries, comments, and complaints
- Dispatching personnel from a portable radio system
- Following proper procedures for opening & closing of the Customer Service Desk and all related paperwork
- Lending out wheelchairs/strollers following sign out procedures
- Any other duties assigned by Supervisor or Manager
Qualifications:
- Previous experience in a retail or customer service preferred – Will Train
- Computer literate and knowledge of Microsoft Office
- Responsible, Punctual, and Reliable
- Able to work with minimum supervision
- Have excellent inter-personal skills & be self-motivated
- Have an out-going personality & ability to interact with people
- Strong written and verbal communication skills
- Proficient organizational skills and attention to detail
- Ability to work in a team environment
- Ability to adapt to different situations and work under pressure
- Must be able to provide Clear Police Record Check
Please bring your resume to the Guest Service Desk or apply online
Expiry:
December 20th, 2024
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